Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how My Travel Guys collects, uses, stores and shares personal information when you contact us, request information, or make a booking.

Who we are

My Travel Guys is a sole trader operating from:

4 Oak Avenue, Mansfield, Nottinghamshire NG18 2AP

If you have any questions about this policy, please contact us at:

info@mytravelguys.co.uk

What information we collect

Depending on how you use our services, we may collect personal information including:

• Your name and contact details (email, phone number, address)

• Passenger details such as date of birth and passport information

• Payment and transaction information

• Information relating to health or assistance requirements (where needed for travel)

• Communications you send to us by phone, email, WhatsApp or web forms

How we use your information

We use your information to:

• Respond to your enquiries and provide quotes

• Make bookings and manage your travel arrangements

• Communicate important updates about your booking

• Pass necessary information to travel suppliers (such as airlines, hotels and tour operators)

• Administer payments, refunds and cancellations

• Meet legal and regulatory requirements

Sharing your information

To fulfil your booking, we may share relevant information with:

• Travel suppliers (airlines, tour operators, hotels, transfer providers, cruise lines etc.)

• Regulatory bodies where required (e.g. ABTA / CAA)

• Payment providers and fraud prevention services where applicable

Some suppliers may be located outside the UK/EEA. Where this happens, we take reasonable steps to ensure your data is handled securely.

Data retention

We only keep your personal data as long as necessary for:

• Managing your booking and travel services

• Meeting legal, tax and regulatory obligations

Your rights

You have the right to request:

• Access to your personal information

• Correction of incorrect information

• Deletion of information (where applicable)

• Restriction or objection to processing in certain situations

If you have concerns, you can also complain to the UK Information Commissioner’s Office (ICO) via www.ico.org.uk.

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Cookies Policy

Our website uses cookies to help improve performance and user experience. Cookies are small files stored on your device.

We may use cookies to:

• Measure website traffic and performance

• Understand how visitors use our website

• Improve our content and services

You can change cookie settings in your browser at any time.